Doing one thing at a time. Focusing on the most important thing first. And starting it right now.
Facilitate Strategy Sessions
Determine ideal strategy at all levels to support & enhance consumer requirements / organization goals. Review strategic objectives/ purpose. Brainstorm / validate strategic idea and techniques to implement to sustain the strategy. Improvement Opportunities Roadmap / Framework.
Process Model AsIs / ToBe Workflow
Process model analysis to determine value added workflows. Determine gaps/waste that are impacting process efficiency and effectiveness. Heat map illustration to highlight area of focus within a workflow. Prioritization based on impact analysis, strategic alignment. Identify improvements opportunities that will align with business strategy. Implementation and testing of future state concepts.
Project Manage Initiatives
Utilize Agile methodology to project manage iterative and incremental initiatives. Structured action plan containing assigned tasks, successful deliverables, roles & responsibilities (who does what by when). Visual online Kanban plan that outlines the flow of iterative sprints / improvements initiatives.
Business Product Manager Initiatives
Utilize Lean StartUp methodology to design and develop a MVP concept. Coordinate action plan with multiple roles. Predict cost/benefit of the target metric and gather cx feedback. Define Ideal Future state (story), release pilot in designated sprints and finalize enhancements. Develop roll-out procedures / SOPs to handover to Operations team.
Conduct UI/UX Research
Design Business Strategy / Product Design Plan
Full UX research analysis, includes unbiased voice of the consumer / interaction with product design (customer or user). Summarized research findings of competition, target markets, consumer/user personas and motivations. Identified problems, gaps, pain points, improvement/emerging opportunities. Defined end to end future state process / customer journey map, team user key roles for the specific industry or product. Detailed Research report with activities and milestones to guide the Product Design phase.
Establish Control Measures / Change Management
Utilize structured approach to implement sustainable change. Visual Dashboard that outlines leading indicators, KPIs, tangible outcomes and qualitative feedback of improvements initiatives. Establish engagement and obtain feedback with stakeholder sponsors and consumer feedback. Identify champions to be future change agents and establish control measures in operations.
White papers
Download powerful white papers containing process models, frameworks and methodologies.
“HOW I DELIVERED A $1M+ GLOBAL PROJECT DURING COVID-19”
– RFID White Paper
“CLICK+COLLECT SOLUTION FOR TODAYS GROWTH & DEMAND”
– Whitepaper: Click&Collect / Last Mile Delivery
The Ultimate Retail Contact Free process and 18 Next Logical Steps
– RFID White Paper
Do you need business process improvement services to support your next retail initiative?
Don’t worry this is not a sales call. Rather, this is to ensure we are a good fit and I can provide ideal support.